FAQs

Find below the answers to most of your questions. Do not hesitate to contact us if we have missed something.

How do I place my order?

• Choose the “Order Now button” or go to the relevant product tab from the main menu, i.e. “H&A at Home”, “Drinks”, “Vouchers”.

• This will bring up the list of products available in the H&A Home section.

• Choose a product.

• Choose the quantity.

• Add to cart.

• Click on the H&A at home tab at the top of the page or alternatively click the back arrow to return to the other products.

• Repeat until you have added all required products into the cart.

• Click on the shopping bag image (in the top right-hand corner) to view your cart.

• Add any notes in the notes section.

• Click on the Checkout button.

• Please enter your email address, name, address and contact telephone number.

• Click on the continue to “shipping” button.

• Choose which shipping method you require from the large selection listed. (there is also the option to choose “collect” for free at this stage).

• Continue to payment.

• Enter card details.

• Click on the review order to complete your order.

• You will receive a confirmation email of your order. Please check your spam folder if you do not see the confirmation email or contact us.

How much cooking is involved?
• As we want you to enjoy your “Hope and Anchor at Home” experience, we made sure that there is minimal cooking involved.
• When your meal arrives home, it comes complete with cooking instructions and all ingredients prepared and packed.

• You just need to finish off the cooking of certain dishes and the plating up of each course.

• Enjoy and have fun!

When do I have to order by?
• Local delivery and Pick-up, Wednesday to Saturday: last order is on the same day before 2.00pm.

• Local delivery and Pick-up, Sunday: last order is on the same day before 10.00am.

• Nationwide delivery for Friday & Saturday needs ordering before Wednesday 10.000m.

How often do you change the menu?
• The current menu is available to order until further notice.

Delivery charges / collection:
• Collect Free of charge between 5:00pm – 7.00pm Wednesday to Saturday – and Sunday from 11.00am until 2.00pm from us at The Hope and Anchor Pub, Sluice Road, South Ferriby, DN18 6JQ. Please advise us of an approximate time for collection.

• Local delivery to the Following postcodes: DN15, DN16, DN18, DN19, DN20, DN38 and DN39. delivery is between 5.00pm and 7.00pm Wednesday to Saturday and Sunday between 11.00am until 2.00pm at a £5 charge.

• Nationwide delivery for Friday & Saturday: £9.95 charge. Delivered latest on Saturday. All boxes will be sealed and packed with gel ice packs, and a tracking number will be sent to you by email. Nationwide deliveries are for England and Wales only, as we CAN NOT organise next day delivery for Scotland, Ireland, The Hebrides, Isle of Man, Isle of Wight, Channel Islands, and offshore destinations.

What do I need in my kitchen?
“Hope and Anchor at Home” meals can be finished off in a domestic kitchen which has the following equipment together with some store cupboard essentials:

• Cooking oil - can be vegetable, sunflower or a lighter olive oil.

• Maldon or similar flaky style salt.

• Tin foil.

• Baking tray and baking dish.

• Non-stick baking parchment paper if your trays are not non-stick.

• Oven - we use a fan oven, but non-fan will just require a slightly longer cooking time.

• A grill or toaster are sometimes required, i.e., for toasting.

• Hob - gas, electric or induction are all suitable.

• Selection of saucepans and basic kitchen utensils.

But do not forget that bottle of wine, as we are sure you love cooking with wine and sometimes…put it your dishes! Have fun....

How do I store my products?
• To ensure you enjoy the freshness of our dishes, we would recommend you use them on the day of reception.
• However, you can store your “Hope and Anchor at Home in its own packaging in a fridge for a further 48 Hours Maximum.

Which Courier do you use?
• We use “Hermes” to send our "Hope and Anchor at Home" boxes.

Do you provide a tracking number?
• Yes. Once we fulfil your order, we will send you a tracking number and our courier’s URL.

How are the boxes packaged and keep cold?
• All the ingredients in our boxes are packaged and well-sealed.
• We package the meals in a cardboard box, the boxes are insulated with recyclable paper liners and the contents are kept cool with food safe and leak proof gel ice packs.

• Boxes are packed the same day they are dispatched and then arrive via Hermes by close of business the following day and are proven and tested to stay perfectly chilled for up to 48 hours.

How can I dispose of the packaging?
• As part of our efforts towards sustainability, and zero waste policy, our boxes are made from cardboard which can be flattened and added to your recycling bin (just remove the tape first) and paper insulation liners are totally compostable and biodegradable.
• Whilst we make every effort to avoid plastics, sometimes this is unavoidable to prevent leakage and to preserve quality, and we suggest that you wash these containers out thoroughly and reuse them.

• As all our containers have the recycling logo and are pp5 plastic, you can add these to your household recycling bin.

What if my delivery goes missing or is damaged?
• Our courier Hermes has an incredibly low rate of missing or damaged parcels but sometimes things can go wrong, please get in touch if you have not received your box and we will get straight onto finding out what has happened.

How Quickly do I need to eat my meal?
• All our products are freshly made using local ingredients so we recommended that you prepare and consume your ”Hope and Anchor at Home” meal on the day of collection or delivery.
• But it will keep nicely in the fridge for a further 48 Hours.

What happens if I am not home when my parcel arrives?
• Hermes will send you an SMS or email on the day of your delivery.
• To make sure everything goes well, please tell us of any special instruction on placing your order with us if your parcel needs to be left with a neighbour or in a safe place.

Allergens & Dietary requirements
• Our kitchen uses multiple ingredients each week including all allergens and therefore we cannot 100% guarantee that there are no traces of certain allergens in the meals.

• The menus always feature vegetarian options and we always do our utmost to cater for further dietary requirements.
• If you have any questions about dietary requirements please get in touch.

What is your return policy?
• Our “Hope and Anchor at Home” is non-returnable.

• However, we love to hear your feedback, so please contact us to share your thoughts.
• We do not issue refunds.